Shipping policy
Order processing
Orders are processed within 1-3 business days after payment confirmation. Business days do not include weekends or public holidays.
Processing includes order confirmation, product preparation and handover to the carrier.
Shipping rates
| Delivery method | Paid online | Cash on delivery |
|---|---|---|
| Pickup points and Z-BOX (Zásilkovna) | 89 CZK | 128 CZK |
| Courier | 129 CZK | 168 CZK |
All prices are final and include VAT. For cash on delivery, the handling fee is already included in the shipping price - nothing further is added.
Payment methods
- card payment - Visa, Mastercard
- bank transfer - payment through your internet banking
- cash on delivery - payment when receiving the parcel
Online payments are provided by the Shopify Payments and Comgate payment gateways. Comgate a.s. is a licensed Payment Institution operating under the supervision of the Czech National Bank; all payments made through the gateway are secured and all information is encrypted. A detailed description of the payment methods and contact details for complaints are set out in the "Online payments" section of our Terms of Service. Information about the gateway: https://www.comgate.eu/cs/platebni-brana
Shipping area and delivery time
We deliver only within the Czech Republic.
Estimated delivery time after handover to the carrier is 2-3 business days. Delivery times are estimates and depend on the carrier operational processes.
Delivery is carried out via Zásilkovna (pickup points and Z-BOXes) and partner courier services. After handover, the carrier notifies you by SMS or email.
Order cancellation
Orders may be cancelled within 6 hours after placement. Once handed over to the carrier, cancellation is no longer possible.
Unclaimed parcels
If a parcel is not collected or is returned due to incorrect contact details:
- the original shipping cost is non-refundable
- return-related costs may be charged to the customer