Privacy policy

Last updated: May 1, 2026

This Privacy Policy explains how LifeEase Haven ("we", "us", "our") collects, uses, and discloses personal data when you visit or use lifeeasehaven.com (the "Site"), make a purchase, or otherwise interact with us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be published on the Site with a revised "Last updated" date.

Personal Data We Collect

Data You Provide Directly

  • Contact details: name, email, phone number, billing and shipping address
  • Order information: products purchased, payment confirmation, delivery details
  • Account information: login credentials (if applicable)
  • Customer support communications

Data Collected Automatically

  • Device and browser information
  • IP address
  • Usage and interaction data

Collected via cookies and similar technologies. See: https://www.shopify.com/legal/cookies

Data from Third Parties

We may receive data from Shopify, payment processors, and analytics partners.

How We Use Personal Data

  • Processing orders, payments, shipping, returns
  • Customer communication and support
  • Abandoned checkout reminders
  • Marketing communications where legally permitted
  • Security and fraud prevention
  • Service improvement and analytics

Legal Basis for Processing (GDPR)

  • Art. 6(1)(b) - contract performance: order processing, shipping, returns
  • Art. 6(1)(f) - legitimate interests: fraud prevention, service improvement, cart reminders
  • Art. 6(1)(a) - consent: marketing emails and SMS

You may withdraw consent at any time.

Communications

Service emails (order confirmations, shipping updates, cart reminders) are sent based on contractual necessity or legitimate interest. Marketing emails require consent and always include an unsubscribe option.

Cookies

We use cookies to operate and improve the Site. Manage cookies via browser settings. Disabling cookies may affect functionality.

Data Sharing

We may share data with:

  • Shopify (including Network Intelligence and Enhanced Services)
  • Payment processors
  • Logistics and IT providers
  • Analytics and advertising partners
  • Public authorities where required by law

Data Retention

We retain personal data only as long as necessary for the stated purposes or as required by applicable law.

Your Rights

Under GDPR and applicable privacy laws, you have the right to: access, correct, delete, restrict, port your data, object to processing, and withdraw consent. You may also lodge a complaint with your local data protection authority.

International Data Transfers

Data may be processed outside the EU. We use appropriate safeguards such as EU Standard Contractual Clauses.

Children's Data

Our Services are not intended for children. We do not knowingly collect their personal data.

Contact

Email: support@lifeeasehaven.com